Refund policy

Last updated: 10/09/2026

Your 14‑day right of withdrawal (EU consumers)
Under the Italian Consumer Code (implementing EU Directive 2011/83), you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason — subject to the hygiene exception below. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging

⚠️ Important exception for cosmetics (sealed goods)
By law, the right of withdrawal does not apply to sealed goods that are not suitable for return for health‑protection or hygiene reasons if they have been unsealed after delivery (Codice del Consumo Art. 59(1)(e)). This means opened or unsealed personal care and cosmetic products cannot be returned. Unopened, unused products with the seal intact may be returned within 14 days.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item by emailing kubera@idun-cosmetics.com with your order number. 

Unfortunately, we cannot accept returns on sale items or gift cards.

How to withdraw
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Tell us within 14 days by emailing kubera@idun-cosmetics.com with your order number and pictures of the product you wish to return, or use the model form below. Return the item within 14 days of notifying us. Return shipping costs are borne by the customer unless the item is faulty or incorrect. Please pack items securely; you are responsible for goods until we receive them.

You can always contact us for any return question at kubera@idun-cosmetics.com.

Refunds
Once we receive and inspect the returned item, we refund within 14 days using the same payment method you used, including standard outbound delivery cost (we are not obliged to refund extra cost of an upgraded delivery you chose). We may withhold the refund until the goods are returned.

Faulty, damaged, or wrong items
Contact us within a reasonable time of discovery; we will arrange a replacement or full refund including return costs, under the legal guarantee.

Model withdrawal form
To: IDUN Cosmetics S.R.L. Semplificata., Piazzola 2, 56040 Montecatini Val di Cecina (PI), Italia — email: kubera@idun-cosmetics.comcontact

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on / received on: __________  Order no.: __________

Name: __________  Address: __________

Date: __________  Signature (if on paper): __________